F.A.Q.
Have a read of our most commonly asked questions and answers.
Frequently Asked Questions
You'll find us in Pialligo, conveniently located behind Tulips Café and Bliss. We offer free parking right at the door, along with wheelchair and pram-friendly access for your convenience.
Monday: 9:30am – 5pm
Tuesday - Thursday: 9:30am – 8:30pm
Friday: 9:30am – 5pm
Saturday/Sunday: CLOSED
Tuesday - Thursday: 9:30am – 8:30pm
Friday: 9:30am – 5pm
Saturday/Sunday: CLOSED
We accept all major credit cards, including American Express and AfterPay.
Absolutely! We love when clients turn their appointment into a little work session. We offer complimentary WiFi, a range of phone chargers, and plenty of space for laptops, making it easy to stay productive while you're in the salon.
We proudly use KEVIN.MURPHY, ELEVEN Australia and Evo for all of our colour services, allowing us to create personalised results while prioritising the health and integrity of your hair.
For home care, we carefully select and recommend professional products from KEVIN.MURPHY, ELEVEN Australia, Redken, Biolage, Pureology, Matrix and L’Oreal Professional.
For home care, we carefully select and recommend professional products from KEVIN.MURPHY, ELEVEN Australia, Redken, Biolage, Pureology, Matrix and L’Oreal Professional.
Of course! We understand that childcare isn't always possible. Children are welcome to accompany you to your appointment, however we do ask that they remain supervised at all times to help keep both them and our salon environment safe and enjoyable for everyone.
Please keep in mind that hair salons can be busy spaces with hot tools, chemicals, and sharp equipment, so supervision is essential. We also want you to be able to relax, switch off, and fully enjoy your appointment, so please consider what will make for the most comfortable experience for both you and your little ones.
Please keep in mind that hair salons can be busy spaces with hot tools, chemicals, and sharp equipment, so supervision is essential. We also want you to be able to relax, switch off, and fully enjoy your appointment, so please consider what will make for the most comfortable experience for both you and your little ones.
Absolutely! We're always running exciting promotions throughout the year. Some of our favourites include special offers for Mother's Day, Easter, Christmas, EOFY, and other seasonal events.
If you're looking for great value, our Junior and Emerging Stylist services are available at a discounted rate, making professional hair care more accessible for everyone, while supporting the next generation of stylists.
We also offer an extra 10% value on all gift vouchers purchased online, making them the perfect gift for someone special, or yourself!
To stay up to date with our latest sales, promotions, and exclusive offers, be sure to:
1. Visit Elluca.online regularly
2. Follow us on social media @elluca.hair
3. Join our email list for first access to special deals and announcements
If you're looking for great value, our Junior and Emerging Stylist services are available at a discounted rate, making professional hair care more accessible for everyone, while supporting the next generation of stylists.
We also offer an extra 10% value on all gift vouchers purchased online, making them the perfect gift for someone special, or yourself!
To stay up to date with our latest sales, promotions, and exclusive offers, be sure to:
1. Visit Elluca.online regularly
2. Follow us on social media @elluca.hair
3. Join our email list for first access to special deals and announcements
At Elluca, our mission is simple: to deliver exceptional hair and an exceptional experience.
If you are unhappy with your hair for any reason, please contact us within 7 days of your appointment. We will happily invite you back for a complimentary adjustment to address your concerns. To ensure the best possible results, we do ask that you are following the recommended home care advice and products provided by your stylist.
Your satisfaction is important to us, and we are always here to help.
If you are unhappy with your hair for any reason, please contact us within 7 days of your appointment. We will happily invite you back for a complimentary adjustment to address your concerns. To ensure the best possible results, we do ask that you are following the recommended home care advice and products provided by your stylist.
Your satisfaction is important to us, and we are always here to help.
All online and over the phone bookings require a 30% deposit to secure your appointment. This deposit is applied towards the cost of your service on the day.
When booking online, you will be prompted to provide your credit card details and pay the deposit. If you cancel, reschedule, or fail to attend your appointment within 48 hours of the scheduled time, your deposit will be forfeited in accordance with our cancellation policy.
When booking online, you will be prompted to provide your credit card details and pay the deposit. If you cancel, reschedule, or fail to attend your appointment within 48 hours of the scheduled time, your deposit will be forfeited in accordance with our cancellation policy.
Absolutely! Gift vouchers can be purchased both in-salon and online through our website, making them the perfect gift for someone special.
As an added bonus, all gift vouchers purchased online receive an extra 10% value at no additional cost. Simply choose your amount, and we'll add a little extra for you.
Ready to treat someone (or yourself)? Purchase your gift voucher here.
As an added bonus, all gift vouchers purchased online receive an extra 10% value at no additional cost. Simply choose your amount, and we'll add a little extra for you.
Ready to treat someone (or yourself)? Purchase your gift voucher here.
Yes, it does! Contrary to popular belief, arriving with freshly washed hair is actually best for most colour services. Modern colour technology has come a long way, and clean hair helps us achieve the most accurate and consistent results.
Excess oils, dry shampoo, styling products, and silicone build-up can create a barrier on the hair and scalp, which may affect how your colour processes and develops.
For the best possible outcome, we recommend washing your hair 24–48 hours before your appointment and avoiding heavy styling products or dry shampoo where possible.
Excess oils, dry shampoo, styling products, and silicone build-up can create a barrier on the hair and scalp, which may affect how your colour processes and develops.
For the best possible outcome, we recommend washing your hair 24–48 hours before your appointment and avoiding heavy styling products or dry shampoo where possible.
If you are feeling unwell, we kindly ask that you do not attend your appointment. The health and wellbeing of our clients and team is important to us, and we appreciate your help in keeping our salon a safe and comfortable environment for everyone.
If you're unable to make your appointment due to illness, please contact us as soon as possible so we can discuss rescheduling your booking to a more suitable time.
If you're unable to make your appointment due to illness, please contact us as soon as possible so we can discuss rescheduling your booking to a more suitable time.
We highly recommend booking in advance to secure your preferred stylist, service, and appointment time. While we occasionally have last-minute availability, booking ahead ensures we can accommodate your needs and helps you get the time that suits you best.
Absolutely! We offer in-depth consultations for anyone wanting advice, a big change, a colour correction, extensions, or simply some guidance on what will work best for their hair and lifestyle.
During your consultation, we'll discuss your hair goals, maintenance expectations, hair history, current home care, recommended home care and budget, while creating a personalised plan to achieve your desired result. You'll also receive a clear quote and have the opportunity to ask any questions before committing to a service.
Consultations are $50 and fully redeemable towards your future hair appointment.
Ready to get started? Book your consultation here.
During your consultation, we'll discuss your hair goals, maintenance expectations, hair history, current home care, recommended home care and budget, while creating a personalised plan to achieve your desired result. You'll also receive a clear quote and have the opportunity to ask any questions before committing to a service.
Consultations are $50 and fully redeemable towards your future hair appointment.
Ready to get started? Book your consultation here.
This depends on your hair goals, condition, and hairstyle, but as a general guide, we recommend a trim every 6–12 weeks to keep your hair looking and feeling its best.
Regular trims help maintain your shape, prevent split ends from travelling further up the hair shaft, and keep your hair healthy between appointments. If you're growing your hair, don't worry—you'll still benefit from regular maintenance trims to keep your ends strong and minimise breakage.
Regular trims help maintain your shape, prevent split ends from travelling further up the hair shaft, and keep your hair healthy between appointments. If you're growing your hair, don't worry—you'll still benefit from regular maintenance trims to keep your ends strong and minimise breakage.
Absolutely! We offer a range of professional treatments designed to target both moisture and repair, helping to restore softness, strength, shine, and overall hair health.
Whether your hair is feeling dry, damaged, brittle, over-processed, or simply not looking its best, our team can recommend a treatment tailored to your hair's individual needs. From deep hydration to intensive strengthening and bond repair, we'll help bring your hair back to life.
Not sure what your hair needs? Your stylist will assess your hair during your appointment and recommend the most suitable treatment for you. Every treatment is paired with a relaxing hot towel experience to help maximise absorption while giving you a moment to unwind.
Whether your hair is feeling dry, damaged, brittle, over-processed, or simply not looking its best, our team can recommend a treatment tailored to your hair's individual needs. From deep hydration to intensive strengthening and bond repair, we'll help bring your hair back to life.
Not sure what your hair needs? Your stylist will assess your hair during your appointment and recommend the most suitable treatment for you. Every treatment is paired with a relaxing hot towel experience to help maximise absorption while giving you a moment to unwind.
Absolutely! Inspiration photos are one of the best tools we have for understanding your vision and making sure we're all on the same page.
We recommend bringing photos of styles, colours, or cuts you love, as well as examples of looks you don't love. Knowing what you don't want can be just as helpful as knowing what you do want and gives us a much clearer picture of your desired outcome.
During your consultation, we'll chat through your inspiration, assess your hair's current condition, discuss maintenance and lifestyle considerations, and create a personalised plan to achieve the best possible result for you.
We recommend bringing photos of styles, colours, or cuts you love, as well as examples of looks you don't love. Knowing what you don't want can be just as helpful as knowing what you do want and gives us a much clearer picture of your desired outcome.
During your consultation, we'll chat through your inspiration, assess your hair's current condition, discuss maintenance and lifestyle considerations, and create a personalised plan to achieve the best possible result for you.
Yes, we do! Whether you're attending a wedding, formal, graduation, photoshoot, birthday celebration, corporate event, or simply want to feel your absolute best, our team offers a range of styling services to help you look and feel amazing.
All special occasion styling services are performed in-salon at Elluca, allowing you to relax, enjoy the experience, and make the most of our salon amenities while getting event-ready.
If you're unsure what to book, get in touch and our team will happily guide you towards the perfect service.
All special occasion styling services are performed in-salon at Elluca, allowing you to relax, enjoy the experience, and make the most of our salon amenities while getting event-ready.
If you're unsure what to book, get in touch and our team will happily guide you towards the perfect service.
Great colour doesn't stop when you leave the salon! The best way to maintain vibrant, healthy-looking hair is by using professional products recommended by your stylist and following a consistent home care routine.
We recommend using colour-safe shampoo and conditioner, minimising heat styling where possible, always applying a heat protectant, and protecting your hair from prolonged sun exposure, chlorine, and salt water. Regular treatments can also help keep your hair hydrated, strong, and shiny between visits.
For blondes, brunettes, reds, and fashion colours, your stylist may also recommend a customised colour-depositing treatment or specific products to help maintain your tone for longer.
Not sure what products are right for you? Just ask! We'll create a personalised home care plan to help you get the most out of your colour and keep your hair looking salon-fresh for as long as possible.
We recommend using colour-safe shampoo and conditioner, minimising heat styling where possible, always applying a heat protectant, and protecting your hair from prolonged sun exposure, chlorine, and salt water. Regular treatments can also help keep your hair hydrated, strong, and shiny between visits.
For blondes, brunettes, reds, and fashion colours, your stylist may also recommend a customised colour-depositing treatment or specific products to help maintain your tone for longer.
Not sure what products are right for you? Just ask! We'll create a personalised home care plan to help you get the most out of your colour and keep your hair looking salon-fresh for as long as possible.
The key to long-lasting colour is using the right home care products. We recommend professional shampoo and conditioner, regular treatments, and always using a heat protectant when styling.
To keep your colour looking its best, avoid excessive heat, chlorine, and prolonged sun exposure. We also offer custom colour-depositing treatments that can be tailored to your hair colour to help refresh and maintain your tone between appointments.
To keep your colour looking its best, avoid excessive heat, chlorine, and prolonged sun exposure. We also offer custom colour-depositing treatments that can be tailored to your hair colour to help refresh and maintain your tone between appointments.
This depends on the service you've had. For most colour appointments, we recommend waiting at least 48 hours before washing your hair to allow the colour to fully settle and maximise longevity.
Some services, such as keratin smoothing treatments, perms or certain styling services, have different aftercare requirements. Your stylist will always provide personalised aftercare advice before you leave the salon to ensure you get the best possible results.
Some services, such as keratin smoothing treatments, perms or certain styling services, have different aftercare requirements. Your stylist will always provide personalised aftercare advice before you leave the salon to ensure you get the best possible results.
We understand that life happens, and we're happy to help if you need to change or cancel your appointment.
We kindly ask for at least 48 hours' notice for any cancellations or reschedules. Appointments changed or cancelled within 48 hours may incur a cancellation fee of up to 50% of the booked service, while missed appointments may be charged up to 100% of the appointment value.
Looking for an appointment sooner? We also have a cancellation list and regularly contact clients when appointments become available.
If you need to make any changes to your booking, please contact our team as soon as possible so we can assist and offer the appointment to another client.
We kindly ask for at least 48 hours' notice for any cancellations or reschedules. Appointments changed or cancelled within 48 hours may incur a cancellation fee of up to 50% of the booked service, while missed appointments may be charged up to 100% of the appointment value.
Looking for an appointment sooner? We also have a cancellation list and regularly contact clients when appointments become available.
If you need to make any changes to your booking, please contact our team as soon as possible so we can assist and offer the appointment to another client.
Yes! Hair colouring during pregnancy is safe, and many of our clients continue their regular colour appointments throughout their pregnancy journey. We use professional salon products everyday and follow strict application practices to ensure a comfortable and enjoyable experience. If you're looking for a lower-maintenance option, techniques such as balayage or lived-in colour can help extend the time between appointments while keeping your hair looking its best.
Just like your skin, your hair can be affected by prolonged sun exposure. UV rays, heat, salt water, and chlorine can all contribute to dryness, colour fading, and damage, particularly for coloured or lightened hair.
To help protect your hair, use products that contain UV protection, wear a hat when spending extended periods outdoors, and incorporate regular moisture treatments into your routine. If you're swimming, rinse your hair with fresh water as soon as possible afterwards to minimise the effects of chlorine and salt water.
A little extra care can go a long way in maintaining your hair's health, shine, and colour.
To help protect your hair, use products that contain UV protection, wear a hat when spending extended periods outdoors, and incorporate regular moisture treatments into your routine. If you're swimming, rinse your hair with fresh water as soon as possible afterwards to minimise the effects of chlorine and salt water.
A little extra care can go a long way in maintaining your hair's health, shine, and colour.
Yes, we offer a range of hair extension methods to suit different hair types, lifestyles, and goals. Our extension services include keratin bonds, nano beads, sewn-in wefts, slimline tapes, and combination methods where appropriate.
All extension appointments begin with a consultation to determine the most suitable method, colour match, and maintenance plan for your hair. Please note that while we offer keratin bond extensions, we do not rebond existing keratin extensions.
Book your consultation here.
All extension appointments begin with a consultation to determine the most suitable method, colour match, and maintenance plan for your hair. Please note that while we offer keratin bond extensions, we do not rebond existing keratin extensions.
Book your consultation here.
Yes, we do. Our team provides a range of men's haircutting services, from classic cuts and maintenance appointments to modern styles and restyles.
Please note that we do not offer beard trimming or beard grooming services.
Please note that we do not offer beard trimming or beard grooming services.
We offer plenty of free parking directly outside the salon, making it easy and convenient to get to your appointment. Additional parking is also available on Beltana Road if needed.
Yes! Sustainability is a big part of what we do at Elluca. We're proud members of Sustainable Salons, helping to divert up to 95% of salon waste from landfill.
Through this partnership, hair clippings, metals, foils, plastics, paper, chemicals, and even ponytails are collected and repurposed wherever possible. We also look for ways to reduce our environmental impact through the products and practices we use every day.
Every appointment helps contribute to a more sustainable future for our industry, and we're incredibly proud to be part of that change.
Through this partnership, hair clippings, metals, foils, plastics, paper, chemicals, and even ponytails are collected and repurposed wherever possible. We also look for ways to reduce our environmental impact through the products and practices we use every day.
Every appointment helps contribute to a more sustainable future for our industry, and we're incredibly proud to be part of that change.
No, toners are charged separately from foil services. Toning requirements vary from person to person, and not every client will need a toner after their foils or lightening service.
A toner can be used to refine unwanted warmth, create a specific shade, add shine, or achieve your desired result. Because every head of hair lifts differently, we customise toners to the individual rather than including them automatically in our foil pricing.
This approach ensures you're only paying for the services your hair actually needs.
A toner can be used to refine unwanted warmth, create a specific shade, add shine, or achieve your desired result. Because every head of hair lifts differently, we customise toners to the individual rather than including them automatically in our foil pricing.
This approach ensures you're only paying for the services your hair actually needs.
A Keratin Smoothing Treatment is designed to reduce frizz, improve manageability, and leave your hair feeling smoother, dry quicker, softer, and easier to style. Results typically last between 3–6 months, depending on your hair type, lifestyle, and home care routine.
As the treatment can slightly alter or soften your hair colour, we generally recommend having it performed at least two weeks before your next colour appointment. Keratin smoothing treatments are also not suitable for all hair types and we do not recommend this service for highly compromised, overly porous, or heavily lightened hair.
To get the most from your treatment, it's important to use a sulphate-free shampoo and conditioner, as sulphates can reduce the longevity of the smoothing effect. Following the recommended aftercare will help keep your hair smoother for longer.
As the treatment can slightly alter or soften your hair colour, we generally recommend having it performed at least two weeks before your next colour appointment. Keratin smoothing treatments are also not suitable for all hair types and we do not recommend this service for highly compromised, overly porous, or heavily lightened hair.
To get the most from your treatment, it's important to use a sulphate-free shampoo and conditioner, as sulphates can reduce the longevity of the smoothing effect. Following the recommended aftercare will help keep your hair smoother for longer.
